We verify your partAs soon as your order is completed with payment, we contact our suppliers to verify that the item you purchased is in stock, in good condition and ready to ship.
We send you photosWe request pictures of the product from the supplier immediately after it is removed from the vehicle and returned to their facility. Once received, we forward these images to you for review.
You approveYou must review and approve the photos, if necessary, within 2 business days.
The approval period is limited to 7 business days from the date your order is completed and paid.
2Delivery Time and Tracking
We will make every effort to deliver the item to your specified location within 5 business days after you have approved the photos.
Within 2 days of shipment, we will notify you via the email address you provided, including details of the freight company and tracking information.
3Where We Ship
Small items
Can be shipped to the billing address associated with your debit or credit card.
Larger items
Transmissions, engines and similar parts can be shipped to commercial or business addresses.
What we need for a commercial delivery
Full business name and address
Contact person’s name
Direct telephone number and email address
You must authorize us to communicate directly with this individual to confirm details regarding the item and delivery.
If a forklift is required at the delivery location, you are responsible for securing, paying for and providing the operator.
4Shipping Cost
Engines and transmissions ship by LTL freight at no shipping charge to the 48 contiguous states. Your quote states the shipping details for your part before you pay.
5When Your Part Arrives
Upon delivery, inspect the packaging of your item or items.
If you notice any damage, ensure it is documented when signing for the shipment on the bill of lading.
Retain a copy of the bill of lading for your records.
Found a problem? Contact us within 24 to 48 hours of receiving the part. See the return and refund policy.
6Questions About Your Order
If you have any questions about your order, please contact us:
We make every effort to deliver the item to your specified location within 5 business days after you have approved the photos of your part.
Will I see my part before it ships?
Yes. We request pictures of the product from the supplier immediately after it is removed from the vehicle, and forward them to you for review. Your part ships after you approve the photos.
Can you deliver to my home address?
Small items can be shipped to the billing address associated with your debit or credit card. Larger items, such as engines and transmissions, are shipped to commercial or business addresses.
How do I track my order?
Within 2 days of shipment, we notify you by email with the details of the freight company and your tracking information.
What should I do when my part arrives?
Inspect the packaging. If you notice any damage, make sure it is documented when you sign for the shipment on the bill of lading, and keep a copy for your records. Then contact us within 24 to 48 hours.
Do I need a forklift for delivery?
If a forklift is required at the delivery location, you are responsible for securing, paying for and providing the operator.
Up to70%less than new dealer prices
Up to90-dayparts warranty, stated on your quote
5 daysdelivery target after photo approval
70+vehicle makes in our finder
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Up to 70% off dealer prices, plus 10% off by phone
See Your Part Before It Ships
Request a free quote. You approve photos of the actual part, then we ship it with tracking sent to your email.
