Contact our customer care department at 1-888-383-2439 within 24 to 48 hours from the time you received the package, or do not accept the package from the shipper.
All issues must also be reported in writing, so we can determine whether there is an issue with a specific part. Email sales@firstchoiceusedautoparts.com.
2How to Return a Part
Get your RMA firstDo not send the part back before you have received an RMA (Return Merchandise Authorization). The return address is provided when you call.
Ship it within 7 business daysThe item has to be returned within 7 business days from receiving the RMA, to the address stated in the RMA instructions.
Send us the tracking numberThe return of the part must include a return tracking number once it is sent back.
We inspect the partWhen the item is returned, it will be inspected, and if approved, the credit request will be sent to the accounting department.
Items returned to FirstChoice Used Auto Parts must be delivered to the correct address as stated in the RMA instructions, at the cost of the customer.
3Refunds and Replacements
When the item is returned, we will gladly provide a full refund of the purchase price to the original form of payment, or issue a replacement part.
Refunds to customers are granted after the returned item is inspected and verified.
We stand by our warranty and aim to provide peace of mind when you purchase a used auto part from us.
Returns that do not meet the warranty requirements may be subject to a 25% restocking fee and shipping deductions. See the warranty policy.
4What Cannot Be Returned
Parts that have been modified, or removed to test, cannot be returned.
Items that are not the original item delivered cannot be returned. Parts are uniquely identified by the markings on the part.
Returns that are not in the same condition as when they were shipped will not be accepted. Items damaged during shipping, and confirmed by a Parts Specialist at FirstChoice Used Auto Parts, are excluded from this rule.
Call customer care at 1-888-383-2439 within 24 to 48 hours of receiving the part. We issue a Return Merchandise Authorization (RMA) and give you the return address. Return the part within 7 business days of receiving the RMA and send us the return tracking number.
What is an RMA?
RMA stands for Return Merchandise Authorization. It is the approval and instructions we issue for your return. Do not send a part back before you have received it.
Who pays for return shipping?
Items returned to FirstChoice Used Auto Parts must be delivered to the address stated in the RMA instructions at the cost of the customer.
When will I receive my refund?
Refunds are granted after the returned item is inspected and verified. We then provide a full refund of the purchase price to the original form of payment, or issue a replacement part.
What cannot be returned?
Parts that have been modified or removed to test, items that are not the original part we delivered, and parts that are not in the same condition as when they were shipped cannot be returned. Damage that happened during shipping and is confirmed by a Parts Specialist is the exception.
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