We are open Mon-Fri 9 AM to 6 PM EST. Enquire anytime, we reply as soon as possible.
1-888-383-2439
sales@firstchoiceusedautoparts.com
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Call and save 10% on phone orders

Contact FirstChoice Used Auto Parts

Questions about a part, a quote or an order? Call, email or send us a message. A parts specialist answers Monday to Friday, 9 AM to 6 PM EST, and messages sent after hours are answered as soon as possible.

Send Us a Message

A parts specialist will get back to you

    Need a price on a part? The quote form is faster. Get a free quote

    Your details are kept confidential. See our privacy policy.

    Prefer to talk? Mon to Fri, 9 AM to 6 PM EST
    1-888-383-2439Outside business hours? Send your request anytime and we will get back to you as soon as possible.
    Call us1-888-383-2439 Email ussales@firstchoiceusedautoparts.com
    Business hoursMon to Fri, 9 AM to 6 PM EST
    LocationFirstChoice Used Auto Parts LLC, Louisville, KY
    • BBB AccreditedRated A by the BBB
    • 5-star Google reviewsFrom real customers
    • VIN matchedChecked before you pay
    • Photos firstApprove before it ships
    • Secure paymentsVisa, Mastercard, Amex, PayPal
    How can we help?

    Pick the Quickest Route

    Choose what you need and we will point you to the fastest answer.

    Get a quote on a part

    Tell us your vehicle and the part. A specialist matches it to your VIN and sends your price.

    Start a free quote →

    Ask about an order

    Call or email with the name and phone number on your order. Tracking is emailed within 2 days of shipment.

    Read the shipping policy →

    Warranty questions

    Parts carry a 30 to 90 day parts warranty. See what is covered and how long.

    Read the warranty policy →

    Returns and refunds

    Report a damaged or incorrect part within 24 to 48 hours and we will issue a return authorization.

    Read the return policy →
    What happens next

    After You Contact Us

    No call centers and no guesswork. Here is what to expect.

    1. We read your message

      A parts specialist reviews your request during business hours, Monday to Friday, 9 AM to 6 PM EST.

    2. We confirm the details

      If we need your VIN or a part number to give an accurate answer, we will ask for it.

    3. You get a clear answer

      For a part enquiry, that means a matched quote with your price, warranty term and shipping details.

    4. You decide

      There is no obligation. If you order, you approve photos of the actual part before it ships.

    • Up to70%less than new dealer prices
    • Up to90-dayparts warranty, stated on your quote
    • 5 daysdelivery target after photo approval
    • 70+vehicle makes in our finder
    Questions, answered

    Contact and Support FAQs

    What is the fastest way to reach FirstChoice Used Auto Parts?

    Call 1-888-383-2439 during business hours, Monday to Friday, 9 AM to 6 PM EST. Phone orders also receive 10% off.

    When are you open?

    Our team is available Monday to Friday, 9 AM to 6 PM EST. You can send a message or a quote request at any time, and we will get back to you as soon as possible.

    What should I include when I ask for a quote?

    Send the year, make and model of your vehicle, the part you need and, if you have it, your 17 character VIN. For electronic modules, the part number on your original part helps us match it exactly.

    I already placed an order. How do I ask about it?

    Call or email us with the name and phone number used on the order and the part you bought. Tracking details are emailed within 2 days of shipment.

    Where are you located?

    FirstChoice Used Auto Parts LLC is based in Louisville, Kentucky. We ship used OEM parts to customers across the United States.

    Customer reviews

    What Our Customers Say

    “Prompt delivery of the correct part. Been six months or more and still going strong. Will for sure use this business again in the future.”
    Jon Williams
    “Knowledgeable staff. Mike handled everything and made this easy. Car’s fixed, customer is happy in half of the time I had already spent elsewhere. Thanks guys”
    Lonny Murray
    “First choice really came through for me. They’re rep, John Jacobs. Was very helpful. I received the part within 1 week of ordering. I will definitely make them my “First Choice” again.”
    Alvaro Aragonez
    Read our Google reviews View our BBB profile
    Keep exploring
    Up to 70% off dealer prices, plus 10% off by phone

    Talk to a Parts Specialist Today

    Call for the fastest answer and 10% off phone orders, or send your request online at any time.

    Get My Free Quote Call 1-888-383-2439
    • Free quote, no obligation
    • Photos before it ships
    • 30 to 90 day parts warranty

    Mon to Fri, 9 AM to 6 PM EST. Outside business hours? Send your request anytime and we will get back to you as soon as possible.

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